Policies

Refund and Returns Policy

Last updated: 9 October 2026

This policy applies to books bought from www.john-torrens.com, which is operated by True Rock (Pty) Ltd.

Change of mind

We do not offer returns or refunds for change of mind, except where required by applicable law.

Damaged, defective or incorrect books

If your book arrives damaged, defective or incorrect, please contact us with your order number and details of the issue within 7 days of delivery. We will assess the matter and arrange an appropriate resolution in accordance with South African consumer protection legislation.

Return courier costs

If the return is approved, we will cover the reasonable return courier costs, provided the return is arranged in accordance with our instructions.

Customers are responsible for return courier costs for unauthorised returns or returns that are not covered by applicable consumer protection legislation.

Refunds

Where a refund is applicable, it will be processed using the original payment method where reasonably possible. Our usual processing timeframe is 7 to 14 business days after the returned product has been received, subject to applicable law and payment provider processing times.

Your legal rights

Nothing in this policy limits any rights you may have under applicable law.

Contact us

To report a problem with your order, email or call us with your order number.

See also our Terms and Conditions and Privacy Policy.